Some users suffer from losses due to abnormal data of perpetual swap trading during 16:29-16:33, August 6, 2021 (GMT+8) and we sincerely apologize for it. We have started to process it as soon as it happened and disclose the results below:
- AOFEX has fixed the swap data, positioned and solved abnormal data, to keep it from happening again.
- The profits of all users obtained during the accident are owned them.
- AOFEX will compensate the users affected in full amount with its risk reserves. For users affected, please submit relevant materials to the online customer service or send an email to firstname.lastname@example.org. We will check and handle it as early as possible. The scheme details are shown below:
- AOFEX will distribute bonus to the users affected in full amount. All of the users who submit relevant materials before 00:00, August 10, 2021 (GMT+8) and are confirmed by AOFEX’s staff will receive the bonus prior to 12:00, August 10, 2021 (GMT+8). The bonus is valid for 30 days. For details on claiming and using the bonus, please contact the online customer service.
Target: The users who suffer from abnormal losses during 16:29, August 6, 2021 - 16:33, August 6, 2021 (GMT+8).
Procedures: For the users who suffer from abnormal losses, please send an email to email@example.com or contact the online customer service to submit relevant materials.
Email subject: Abnormal liquidations on August 6 + your UID on AOFEX
Email contents: Your name, UID on AOFEX, mobile phone number, amount of loss, and the screenshots of relevant orders.
AOFEX staff will check your emails and take corresponding measures for the users affected. Thanks for your patience.
AOFEX always insists on the customer-oriented value. We sincerely apologize for the data abnormality.
Risk warning: Digital asset is a high-risk investment product featuring by wild fluctuation, round the clock trading and so on. We highly recommend that users involve and invest very carefully after understanding the rules and risks. It is highly necessary to be aware of the risks by considering the experience and tolerance.
Thanks for your support!
August 7 2021