The temporary maintenance of perpetual swap trading will be extended and it will take around 2 hours. During the temporary maintenance, users cannot open positions but can close positions. AOFEX will reopen all functions once the maintenance is completed.
Due to abnormal data of perpetual swaps, to protect the rights of users, the data will be fixed and recovered to those at 16:28, August 6, 2021.
AOFEX always insists on the customer-oriented value. We sincerely apologize for the data abnormality. For the abnormal losses caused, AOFEX will bear and deal with these losses.
Target: The users who suffer from abnormal losses during 16:29, August 6, 2021 - 16:33, August 6, 2021 (GMT+8)
Procedures: For the users who suffer from abnormal losses, please send an email to firstname.lastname@example.org or contact the online customer service to submit relevant materials.
Email subject: Abnormal liquidations on August 6 + your UID on AOFEX
Email contents: Your name, UID on AOFEX, mobile phone number, amount of loss, and the screenshots of relevant orders.
AOFEX staff will check your emails and take corresponding measures for the users affected. Thanks for your patience.
Apologize for any inconvenience to you.
Risk warning: Digital asset is a high-risk investment product featuring by wild fluctuation, round the clock trading and so on. We highly recommend that users involve and invest very carefully after understanding the rules and risks. It is highly necessary to be aware of the risks by considering the experience and tolerance.
Thanks for your support!
August 6, 2021