Buyers and sellers have to complete real-name authentication for trading. Sellers put deposit for your safety;
Please use your own bank account to transactions via mobile APP or online banking;
WeChat, Alipay, other individuals, ATM, counter transfer or any other third party transfers are forbidden, which lead to failure in AQ deposit;
Merchants will process from 9:00 to 23:00, therefore unprocessed orders will start processing by 9 AM on the next day, the transaction will be completed within 1 hour after receiving the order, more specific time will depend on banks.
Please complete the payment with the credit/debit card bound within 30 minutes. AQ will be delayed otherwise.
Each account can only initiate maximum of 10 orders per day;
If your transaction has not been processed within 24 hours, please contact our customer service, and please keep your mobile phone available for picking up phone calls. Waiting time depends on the queue, which might take longer occasionally.