What if the Status of the Order is Abnormal?

1. If your order has not executed: please check the price of the open order and verify whether if it has matched counterparty (bid/ask) price and volume or not; If you would like to expedite it, you can consider canceling the open order and submit a new order with a more competitive price.
2. If you cannot cancel the order, or cryptos weren’t credited in your account and etc. please reopen the ticket and attached: the order screenshot; exception or error screenshot; Besides, Team AOFEX will try best to solve it as soon as possible. FYI, priority would be low if tickets lack of above screenshots.