What If You Deposit Crypto to the Wrong Crypto Address?

If you deposited wrong cryptos to your AOFEX crypto address:

1. AOFEX generally does not offer a crypto/coin recovery service.
2. If you have suffered a significant loss as a result of incorrectly deposited cryptos/coins, AOFEX may, solely at our discretion, assist you in recovering your cryptos/coins. This process is extremely complicated and may result in significant cost, time and risk.
3. If you wish to request AOFEX to recover your coins, please provide: your AOFEX account email, coin name, address, amount, transaction hash ID (extremely important) and transaction screenshot. Team AOFEXwill judge whether or not retrieve wrong coins.
4. If it was possible to recover your coins, we may need to install or upgrade the wallet software, export/ import private keys etc. These operations can only be conducted by authorized staff under carefully security audit.  Please be patient as it may cost over 1 month to retrieve wrong coins.