Basically, there are three steps to complete digital asset transfer:
Firstly, a transaction hash ID will be generated within 30 to 60 minutes, indicating that AOFEX has begun the transfer on the corresponding blockchain.
Secondly, when you see the transaction hash ID, please click on "Check" to the right of the transaction hash ID to check its status and confirmations on the blockchain.
Lastly, if the blockchain showed that the transaction has not yet been confirmed, please be patient and wait for the confirmation process to complete. If the blockchain showed that the transaction is already confirmed, which means that AOFEX has transferred coins successfully and unable to assist you further. If you still had issues, please negotiate with the owner of the destination address.
Notice: If the transaction hash ID was not generated for 6 hours after clicking the email link to confirm the withdrawal, please go to “Account” – “Details” – “Withdraw Record”, and save a screenshot of the transaction. Send us the work order with the screenshot for priority service.