"Appeal" refers to the official CS support provided by our platform, with which users can resolve any problems arising during a transaction such as disputes between the sellers and buyers.
How to initiate the appeal？
If you fail to reach an agreement with the buyer/seller, you can click the "Appeal" button on the order page, fill in the information according to the instructions and take up an complaint case. After the appeal is initiated, the processing team willrespond to the appeal within 24 hours.
How to cancel the appeal？
You can find the "Cancel" button in the order page of the complaint order. If you have reached an agreement with the other party that you want to cancel the appeal, please click "Cancel".
The ground of complaint judgement contains：
1. Transaction Regulations of Aofex OTC.
2. Related facts, including but not limited to: related transaction records and other evidences from the buyer and the seller such as transaction screenshots and payment screenshots.